Question 1

Does the AI receptionist replace my front desk staff?

Accepted Answer

That's not what it's for. It covers what currently goes unanswered — late nights, weekends, the rush when everyone calls at once — and hands back to your team anything that isn't booking or a question from the knowledge base. Your front desk stops spending time on "do you have anything Thursday?" and focuses on the people in front of them.

Question 2

Can it answer questions about symptoms or treatment?

Accepted Answer

No, and that's a design rule, not a temporary limitation. Any clinical question is transferred to your team. The receptionist also has no access to patient charts, lab results or prescriptions — its tools simply can't reach that data.

Question 3

How does it know a time slot is free?

Accepted Answer

It checks your schedule at the moment of the conversation, not a copy. That includes blocked time, practitioner vacations and the minimum notice you set. If a slot didn't come from the schedule, it doesn't offer it.

Question 4

What if the patient is already registered?

Accepted Answer

It recognizes them by phone number and picks up where things left off. When the same number belongs to more than one record — common within families — it asks who it's talking to. It never guesses.

Question 5

Does the patient know they're talking to an assistant?

Accepted Answer

Yes. It introduces itself as a virtual assistant at the start of every conversation. Being transparent about AI in patient communication matters, and it also avoids the frustration of finding out later.

Question 6

Which WhatsApp does it work with?

Accepted Answer

The official WhatsApp Business platform (Meta Cloud API), Gupshup, or WhatsApp Web connected to the number your clinic already uses. The choice affects cost and stability, and the Medora team helps you decide during onboarding.

Question 7

Does it also work on my website?

Accepted Answer

Yes. The same assistant runs in a widget on your clinic's website, for people who'd rather not leave the page. It's one conversation: someone who started on the website and came back on WhatsApp doesn't have to start over.

Question 8

Can it receive lab results on WhatsApp and add them to the chart?

Accepted Answer

Not on its own — and that's a design decision. The receptionist has no access to the patient chart; its tools simply can't reach it. The patient can send the file in the conversation, where it's logged and visible to your team, and a person decides what goes into the record. An assistant that writes to the chart on its own is an assistant that can write to the wrong chart.

Question 9

Does it qualify leads, like an SDR?

Accepted Answer

No. It serves people who reach out to your clinic and takes them all the way to a booking, which in practice recovers contacts you'd otherwise lose after hours. Outbound prospecting and sales qualification aren't part of its job today.

Question 10

How is it different from other clinic chatbots?

Accepted Answer

Two things. First, it checks the real schedule during the conversation — it doesn't suggest times from an outdated copy, which is where double bookings come from. Second, its limits are explicit and verifiable: it doesn't answer clinical questions, doesn't access patient charts, doesn't quote prices outside the list you set, and identifies itself as a virtual assistant. In healthcare, what the bot DOESN'T do matters as much as what it does.

Question 11

How much does it cost?

Accepted Answer

The AI receptionist is in a pilot with selected clinics, and pricing will be set based on real usage over these first months. Talk to us to join the pilot list.

For your practice

AI Receptionist

Key benefits

Instant replies, 24/7

Your real schedule

Reschedules and cancels

Recognizes existing patients

Offers the waiting list

Brings in your team when needed

Complete features

Two channels, one brain

Today's Schedule

Booking without double-booking